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Technical Support Basic Technical Support & Maintenance*
Basic Technical Support & Maintenance is an annual service that is included with initial purchase and is optional after the first year. For more information about this option, please contact us. Premium Technical Support & Maintenance*
Premium Technical Support & Maintenance is an optional upgrade to the Basic Service. The included services are available a la carte to Basic Support Subscribers as well. Upgrades, Updates, and Patches Version Upgrades are typically released every couple of years and represent
a redesign to incorporate major improvements over previous versions. Version upgrades are designated by the major version number changing (i.e., from 2.5 to 3.0). Owners of previous versions are eligible for upgrade pricing which
incorporates a pro-rated credit for the life of your previous version if it was purchased less than two years prior to the upgrade. Edition Upgrades are available to upgrade a Standard license to a Professional license. Edition Upgrades are priced at the difference in base cost for the licenses plus 10%. Upgrading to a new edition requires a one-year renewal of support services. Updates are typically released at least 3 times per year and represent
minor improvements in the product. Support Subscribers
receive updates free-of-charge. Updates can be purchased by non-subscribers
for a one time fee. Purchase of an update includes 30 days of Basic
Support. Patches are minor usability enhancements and bug fixes and are provided to owners free-of-charge. Patches are released as needed. Updates and Patches are available for download from our Support System. Online Support System The Online Support System includes these features:
Click Here to Enter the Support System Please contact us for pricing and additional information. |